Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the Orange ESim website and services. Orange ESim is operated by Europe Esim (“Orange ESim”, “we”, “us”, or “our”). By accessing our website, placing an order, or using our services, you agree to be bound by these Terms.
Website: http://orange-esim.com
Email: support@orange-esim.com
Phone: +34 622435543
Address: Europe Esim, Calle Albariza 33, Arona 38627, Tenerife, Spain
Who we are
Orange ESim sells eSIM products and related mobile connectivity services for travelers and other customers who need access to mobile data and related telecom services.
Eligibility
By using our website or purchasing our products, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you. If you are using our services on behalf of another person or entity, you confirm that you are authorized to do so.
Our products and services
We offer eSIM products, mobile data plans, and related services. Specific plan features, such as data allowances, duration, coverage, supported countries, activation conditions, and other limitations, will be described on the relevant product page, order page, or support communication.
We reserve the right to change, suspend, or discontinue any product or service at any time, subject to applicable consumer protection laws.
Device compatibility
It is your responsibility to ensure that your device is eSIM-compatible, unlocked where required, and technically capable of using the purchased service. Compatibility may vary by manufacturer, device model, country, network restrictions, and software version.
Orange ESim is not responsible if the service cannot be used because your device is incompatible, locked, restricted by the manufacturer or carrier, incorrectly configured, or otherwise unable to support the purchased eSIM.
Orders and payment
When you place an order, you agree to provide accurate, complete, and current information. All orders are subject to acceptance and availability. We may refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, technical issues, pricing errors, or legal compliance requirements.
Prices are shown on the website or communicated before payment. You are responsible for any taxes, charges, currency conversion fees, bank fees, or third-party charges that may apply unless stated otherwise.
Payments are processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to charge the total amount due for your order.
Delivery and activation
After successful payment, your eSIM may be delivered digitally by email, on-screen confirmation, WhatsApp, or another agreed support channel. Delivery times may vary depending on manual review, fraud checks, technical processing, order status, or service availability.
You are responsible for correctly following the activation and installation instructions. Improper installation, accidental deletion, repeated installation attempts beyond allowed limits, or incorrect device configuration may affect your ability to use the service.
Use of the service
You agree to use our products and services only for lawful, personal, and legitimate purposes. You must not misuse the service, engage in fraud, abuse network resources, resell the service without authorization, use the service for unlawful activities, or interfere with the operation of our systems or our partners’ systems.
We may suspend, restrict, or terminate service where reasonably necessary to prevent abuse, protect network integrity, comply with law, investigate fraud, or enforce these Terms.
Coverage, speed, and availability
Coverage, speed, quality, and availability depend on local carriers, supported networks, device compatibility, geography, network congestion, technical limitations, and conditions outside our control. Any references to 4G, 5G, or coverage apply only where such service is available and supported.
We do not guarantee uninterrupted service, constant availability, or a minimum speed unless explicitly stated in writing.
Customer responsibilities
You are responsible for:
- Providing accurate purchase and contact information.
- Verifying that your device supports eSIM.
- Following installation and activation instructions correctly.
- Keeping your device and account access secure.
- Using the service in accordance with these Terms and applicable law.
- Checking the specific conditions of the plan you purchase, including duration, destination coverage, and any usage limits.
Refunds, cancellations, and consumer rights
Because eSIM products are digital goods and may be delivered or activated shortly after purchase, refunds or cancellations may be limited once delivery, activation, or use has started, except where required by applicable law.
If you experience a technical problem caused by our service, please contact us at support@orange-esim.com or +34 622435543 so that we can review the issue and, where appropriate, offer assistance, replacement, credit, or refund in accordance with our applicable policy and consumer law.
Nothing in these Terms limits any mandatory consumer rights you may have under applicable law.
Promotions and special offers
From time to time, we may offer promotions, discounts, bonuses, or special conditions. Such offers are subject to their specific terms, may be withdrawn or modified at any time where legally permitted, and may not be combined unless expressly stated.
WhatsApp and communications
If you contact us through WhatsApp or another messaging service, you agree that we may use that channel to provide customer support, order updates, activation information, and service-related communications. You are responsible for ensuring that the phone number and contact details you provide are correct.
Intellectual property
All content on this website, including text, graphics, branding, logos, images, layouts, and other materials, is owned by or licensed to Orange ESim or Europe Esim unless otherwise stated. You may not copy, reproduce, distribute, modify, publish, or exploit any part of the website or its content without prior written permission, except as permitted by law.
Disclaimer of warranties
To the maximum extent permitted by law, our website and services are provided on an “as is” and “as available” basis. We do not make warranties of any kind, express or implied, regarding uninterrupted availability, merchantability, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded by law.
Limitation of liability
To the maximum extent permitted by law, Orange ESim and Europe Esim shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business, travel disruption, or reputational damage arising from or related to your use of the website or services.
Where liability cannot be excluded, our liability shall be limited to the amount paid by you for the relevant product or service giving rise to the claim, except where a greater liability is required by law.
Indemnity
You agree to indemnify and hold harmless Orange ESim, Europe Esim, and their affiliates, partners, directors, employees, and service providers from claims, liabilities, damages, costs, and expenses arising out of your misuse of the service, breach of these Terms, or violation of applicable law.
Privacy
Your use of our website and services is also governed by our Privacy Policy and Cookie Policy, which should be read together with these Terms.
Changes to these Terms
We may update these Terms from time to time to reflect changes in our services, legal obligations, or business operations. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes become effective means you accept the updated Terms.
Governing law and jurisdiction
These Terms shall be governed by the laws of Spain, except where mandatory consumer protection laws in your country of residence apply and provide you with additional rights. Any dispute arising from these Terms or our services shall be subject to the competent courts determined under applicable law.
Contact us
If you have any questions about these Terms, please contact us at support@orange-esim.com, by phone at +34 622435543, or by mail at Europe Esim, Calle Albariza 33, Arona 38627, Tenerife, Spain.