Privacy Policy

This Privacy Policy explains how Orange ESim (“Orange ESim”, “we”, “us”, or “our”), operated by Europe Esim, collects, uses, stores, and protects personal data when you visit or use our website and services, including when you purchase eSIM products, contact us, or communicate with us through WhatsApp or other support channels.

Website: http://orange-esim.com

Support email: support@orange-esim.com

Phone: +34 622435543

Company address:
Europe Esim
Calle Albariza 33
Arona 38627
Tenerife, Spain

Who we are

Orange ESim is a business operated by Europe Esim that sells eSIM products and related connectivity services for travelers and other customers who need mobile data and related services.

What personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

Identity and contact data, such as your name, email address, phone number, and billing details.
Order and transaction data, such as the eSIM plan purchased, order value, payment status, order history, and customer support history.
Technical and device data, such as IP address, browser type, operating system, approximate location, device information, and website usage data.
Support communications, including messages sent by email, contact forms, WhatsApp, or other customer service channels.
Information related to eSIM activation or delivery, where relevant to provide the purchased service.

How we collect your data

We collect personal data directly from you when you place an order, contact us, request support, subscribe to communications, or otherwise interact with our website. We may also collect data automatically through cookies and similar technologies, and receive certain information from payment processors, analytics providers, advertising platforms, or customer support tools that help us operate our business.

How we use your data

We use your personal data for the following purposes:

To provide, activate, deliver, and manage eSIM products and related services.
To process orders, payments, refunds, and fraud prevention checks.
To communicate with you about your order, activation, support requests, or service-related issues.
To provide customer support through email, contact forms, WhatsApp, or other communication channels.
To improve our website, services, and user experience.
To analyze traffic, measure performance, and understand how visitors use our website.
To comply with legal, tax, accounting, regulatory, and security obligations.
To send marketing communications where permitted by law or where you have given consent.

Legal bases for processing

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy laws, we process your personal data on one or more of the following legal bases:

Performance of a contract, such as when we process your order and provide your eSIM service.
Legitimate interests, such as operating our business, improving our services, preventing fraud, and providing customer support.
Compliance with legal obligations.
Your consent, where required by law, including for certain cookies or marketing activities.

Payments

If you make a purchase through our website, payment information may be processed by third-party payment providers. We do not store full payment card details on our own servers unless explicitly stated. Payment providers process your data in accordance with their own privacy policies and legal obligations.

WhatsApp and customer support

If you contact us through WhatsApp, your phone number, profile information, and the content of your messages may be processed in order to respond to your request, provide support, and manage your order or activation. WhatsApp is a third-party service operated by Meta, and your use of WhatsApp is also subject to WhatsApp’s own terms and privacy policy.

Cookies and similar technologies

We may use cookies and similar technologies to ensure the website functions properly, remember your preferences, analyze traffic, improve performance, and support marketing activities where applicable. Some cookies are strictly necessary for the website to operate, while others are optional and may be used only with your consent where required by law.

You can manage your cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

Analytics, advertising, and third-party tools

We may use third-party services such as analytics tools, advertising platforms, customer support tools, anti-fraud services, hosting providers, and embedded content providers. These services may collect data such as IP address, browser information, pages visited, device information, and interactions with our website.

Embedded content from other websites

Pages on this site may include embedded content, such as videos, maps, widgets, or other media. Embedded content from other websites behaves in the same way as if you had visited those websites directly. Those third parties may collect data about you, use cookies, and monitor your interaction with that content.

Who we share your data with

We may share your personal data only where necessary and appropriate, including with:

Payment processors and financial service providers.
Hosting, website maintenance, and technology providers.
Analytics, advertising, and marketing service providers.
Customer support and communication providers, including email and messaging services.
Fraud prevention, compliance, legal, accounting, or professional advisors.
Mobile connectivity, telecom, fulfillment, or service delivery partners, where necessary to provide the eSIM product or related service.
Authorities or regulators when required by law.

International data transfers

Your personal data may be transferred to and processed in countries outside your country of residence. Where required by law, we take appropriate safeguards to protect personal data in connection with international transfers, such as contractual protections or transfers to jurisdictions recognized as providing an adequate level of protection.

How long we retain your data

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, prevent fraud, and comply with legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of data and the applicable legal requirements.

Your rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Request restriction of processing.
Object to certain processing activities.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with a data protection authority.

To exercise your rights, please contact us at support@orange-esim.com or +34 622435543.

Data security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s privacy

Our website and services are not directed to children, and we do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided personal data to us, please contact us so that we can take appropriate action.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. The updated version will be posted on this page with a revised effective date.

Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@orange-esim.com, by phone at +34 622435543, or by mail at Europe Esim, Calle Albariza 33, Arona 38627, Tenerife, Spain.